Privacy Policy

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1. Who we are

1.1 "We", "us" or "our" means Enprove. Enprove is a trade name used by Enprove BVBA, with registered office at Arthur Verhaegenstraat 20, 9000 Ghent, and company number 0826.915.102

1.2 An Beazar, business manager of Enprove BVBA, will be considered as data controller with regard to your personal data within the framework of the service provision. An Beazar manages a team of employees, who will be considered as processors within the framework of their business operations.

1.3 This privacy policy is intended solely to provide you with information regarding the processing of personal data within the framework of our website.

1.4 Our website, www.enprove.be is managed by An Beazar. We use the WordPress tool to edit the website and the website is hosted by Combell. We use the MailChimp tool to send out e-mails. For more information, we refer to article 5 of this privacy policy.

1.5 Your privacy is important to us. We have therefore developed this privacy policy in order to provide you with more information regarding our collection, (disclosure), transfer and use of your personal data in connection with this website, as well as to provide you with more information regarding your rights. We therefore ask you to read this privacy policy.

1.6 If you have any questions, comments or complaints in relation to this privacy policy and the processing of your personal data within the framework of this website, please contact us in one of the following ways:
(a) By e-mail: to info@enprove.be
(b) By post: to Privacy Officer, Arthur Verhaegenstraat 20, 9000 Ghent

1.7 This privacy policy was last updated on 05/06/2018.

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2. How we use and collect your personal data

2.1 Personal data is defined as any information relating to an identified or identifiable natural person. Identifiable refers to identifiers (such as name, company name, IP address, location data, etc.) that can be used to directly or indirectly identify a natural person.

2.2 The personal data we collect is collected for the following purposes:
(a) If you use the contact form on our website, we will use your personal data to respond to your request, either by e-mail or telephone. Your e-mail address will also be included in our database for our newsletter and events, seminars etc.
(b) If you subscribe to the newsletter, your e-mail address will be used to send you our newsletters. In addition, we may keep you informed of events, seminars, etc. we are organising which may be of interest to you.
(c) We collect and process your personal data for the purpose of supporting the website and improving your user experience. This purpose extends to monitoring the security, availability, (performance), power, and health of our website.
(d) We process your personal data to enforce or comply with the rights granted to us under applicable law (such as instituting or defending against legal claims) if necessary. We may also use your personal data to fulfil our obligations under applicable law.

2.3 We collect the following categories of personal data:
(a) Contact details: If you use the contact form, you will be asked to provide the following information: name, address, e-mail address, and personal data that you enter yourself in the free box (please do not enter sensitive information such as health information, information relating to criminal convictions, or bank account numbers). This is information provided directly by you.
(b) Newsletter: If you subscribe to our newsletter, you will be asked to provide your email address. This is information provided directly by you.
(c) Device Information: Through your use of our website, certain information is automatically collected: IP address, device ID and type, referral source, operating system, geographical location, length of visit, which pages you visited, or information regarding the timing, frequency and pattern of use of the website. This information may be aggregated and may provide us with information regarding your use of the website. This is personal data collected through your use of the website.

2.4 The legal basis for the use of your personal data is our legitimate interest, namely to respond to your requests, to send you newsletters that may be relevant to you and to provide you with a better service on our website.

2.5 Your personal data will only be used for the purposes set out in Article 2.2.

3. Tracking of your personal data and deletion

3.1 If the personal data you provide leads us to enter into a cooperation with you, we will keep your personal data for as long as necessary to deal with your case.

3.2 If your request does not result in cooperation, we will delete your personal data or your personal data will be kept for a longer period in order to enable us to continue to send you our newsletters and invitations to events, seminars, etc. for as long as you benefit from such communications.

3.3 You have the right to object at any time to the use of your personal data. You may also, at any time, object to the use of your personal data for sending newsletters and invitations to events, seminars, etc. You can do so by using the "unsubscribe" link, or, if that link is not present, by sending an e-mail to info@enprove.be.

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4. Your rights as an individual

4.1 This article contains an overview of your most important rights under the General Data Protection Regulation. We try to summarise them for you in a clear and readable way.

4.2 If you wish to exercise any of your rights, please send us a written request in accordance with clause 1.6 of this Privacy Policy. We will endeavour to respond to your request as quickly as possible, and in any event within a period of one month from receipt of your request. If we are unable to respond within the aforementioned one-month period and wish to extend the period, or in the event that we will not be able to respond to your request, we will notify you accordingly.

Right of inspection

4.3 In the event that we process your personal data, you have the right to access your personal data together with certain additional information as described in this Privacy Policy.

4.4 You have the right to receive from us a copy of your personal data held by us, provided it does not adversely affect the rights and freedoms of others. The first copy will be provided to you free of charge, but we reserve the right to charge a reasonable fee if you request multiple copies.

Right of improvement

4.5 If the personal data that we hold about you is incorrect or incomplete, you have the right to ask us to correct it, or - taking into account the purposes of the processing - to complete it.

Right to data erasure/erasure

4.6 If one of the following applies, you have the right to obtain - without unreasonable delay - the erasure of your personal data:
(a) The personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
(b) You withdraw your consent on which the processing is based, and there is no other legal basis for the processing of your personal data;
(c) Your personal data have been processed unlawfully;
(d) The erasure of your personal data is necessary to comply with EU or Belgian law;

4.7 There are certain exclusions to the right to erasure. These exclusions include where processing is necessary,
(a) For the exercise of the right to freedom of expression and information;
(b) For reasons of public interest in the area of public health;
(c) For archiving in the public interest, or statistical purposes;
(d) For compliance with a legal obligation; or,
(e) For the establishment, exercise or maintenance of legal claims.

Right to restriction of processing

4.8 You have the right to obtain the restriction of the processing of your personal data (which means that the personal data may only be stored by us and only used for limited purposes), if one of the following applies:
(a) You dispute the accuracy of the personal data, for a period of time that allows us to verify the accuracy of the personal data;
(b) The processing is unlawful and you oppose the erasure of the personal data and request the restriction of its use instead;
(c) We no longer need your personal data for the processing purposes, but you need it for the establishment, exercise or substantiation of a legal claim; or,
(d) You have objected to the processing, pending the answer to the question of whether our legitimate grounds outweigh your own.

4.9 In addition to our right to store your personal data, we may still process it, but only:
(a) With your consent;
(b) For the establishment, exercise or defence of legal claims;
(c) To protect the rights of another natural or legal person; or,
(d) For reasons of public interest.

4.10 You will be informed before we lift the restriction on the processing of your personal data.

Right to portability of your personal data / data portability

4.11 If the processing of your personal data is based on your consent, and the processing is carried out by automated processes, you have the right to receive your personal data in a structured, commonly used and machine-readable form. However, this right shall not apply insofar as it would prejudice the rights and freedoms of others.

4.12 You also have the right to have us transfer your personal data directly to another company, if this is technically possible.

Right to object

4.13 You have the right at any time - for reasons relating to your specific situation - to object to the processing of your personal data, but only to the extent that the legal basis for the processing is that the processing is necessary for:
(a) The performance of a task carried out in the public interest or in the exercise of official authority vested in us;
(b) The protection of our legitimate interests or those of a third party.

4.14 If you object to the processing of your personal data, we will no longer process the personal data, unless we can demonstrate legitimate interests for the processing which outweigh the interests or the fundamental rights and freedoms of you.

4.15 Where your personal data are processed for the purposes of direct marketing, whether this is initial or further processing, you have the right to object at any time and free of charge to such processing, including in the case of profiling as it relates to direct marketing. If you raise such an objection, we will stop processing your personal data for this purpose.

Right to lodge a complaint with a supervisory authority

4.16 If you believe that the processing of your personal data by us infringes data protection legislation, you have the right to lodge a complaint with a supervisory authority responsible for data protection. You can do this in the EU Member State of your habitual residence, of the place where you work or of the place where the alleged breach took place. In Belgium, you can lodge a complaint with the Privacy Commission, rue du Mail 35, 1000 Brussels (commission@privacycommission.be).

5. Providing your personal data to third parties

5.1 The website is hosted by Combell (Skaldenstraat 121, 9042 Ghent, Belgium). We use the tool, WordPress, to manage the website.

5.3 It may be that providing access to your data is necessary for legal purposes. In such case we will be obliged to comply with them.

5.4 We do not provide personal data to third parties. However, our website uses social media plugins which enable you to link to our social media channels (Facebook, Twitter, LinkedIn) or which enable you to share content on your social media channels (Facebook, Twitter, LinkedIn). If you click on such a link, the aforementioned social media partners may collect personal data, such as personal data relating to your profile.

5.5 We are not responsible for how these social media partners use your personal data. In such a case, they will act as data controllers. You can consult the following links to see how they handle your personal data:
(a) Facebook;
(b) LinkedIn;
(c) Twitter;

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6. Transfer of personal data

6.1 No transfer of personal data takes place outside the European Economic Area.

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7. Adjustments to the privacy policy

7.1 We may make changes to this privacy policy from time to time. The most recent version of the privacy policy can always be consulted on the website.